Maurice Blackburn 2013 client satisfaction survey
1 February 2013Maurice Blackburn is committed to providing our clients with the highest level of service. To ensure that we continue to do this, we conduct a biennial survey that helps to understand our clients' satisfaction with our service and how we can improve it for current and future clients.
During the month of February we will be conducting our 2013 client satisfaction telephone survey. The survey will be conducted by an external research company called Forethought Research, who will be calling clients on our behalf. They will be asking a range of questions relating to:
- Process
- Staff
- Communication, and
- Fees and charges.
Our clients' feedback is important to us, so we would appreciate your participation in the survey if you are contacted by Forethought and can spare the time to respond.
For further information or if you have any questions in relation to the survey please contact Toni Wilson, National Marketing Manager at Maurice Blackburn.
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