When good gifts go bad: Faulty products without receipts

If a faulty product has caused an injury, you may be entitled to make a public liability claim on a number of grounds:

  • negligence by the manufacturer
  • a breach of statutory duty, which are the obligations an organisation must follow by law
  • a breach of the Australian Consumer Law (ACL), the national law for fair trading and consumer protection.

Most product-related public liability cases involve allegations of both negligence and breaches of the consumer law.

Your rights

In making a claim, you must show that the manufacturer was in some way negligent and that this resulted in loss or damage to you. A manufacturer will be found negligent if:

  • they could reasonably foresee the risk
  • that risk was ‘not insignificant’, and
  • under the circumstances, a reasonable person in the manufacturer’s position would have taken the relevant precautions.

You must be able to show that you’ve suffered a permanent, significant physical injury or impairment. If you don’t satisfy the legal threshold, you may be unable to seek compensation.

What is considered a 'safety defect'?

A product is considered to be defective if its safety is not ‘what the community is generally entitled to expect’. In looking at whether a product is defective, a court might take into account: 

  • how and for what purpose the manufacturer has marketed the product
  • the product’s packaging
  • the use of any mark in relation to the product
  • instructions for, or warnings about, the assembly and use of the product
  • what consumers might expect to do with the product
  • when the product was supplied.

Under the ACL, manufacturers are strictly liable to consumers for injuries or property damage suffered as a result of a defective product. 

No receipt?

There's good news for those who've received faulty goods as a gift: you don’t need to be the purchaser of the goods to bring a claim under the ACL. Anyone can claim for personal injury or damage to private property that is the result of the product’s safety defect. 

It may be difficult to bring a claim under common law if you don’t have the product receipt, but not impossible. You may still be able to prove you were a ‘consumer’ or a person who acquired the faulty product by showing a serial number linked with the purchase, proof of payment such as a credit card statement of the person who purchased the gift, or by asking the store to check its records for the purchase details.

Making a claim: first steps

If you decide to make a public liability claim for personal injury or property damage as the result of a faulty product, you should take the following steps before consulting a solicitor:

  • immediately seek medical treatment and let those who treat you know how you were injured
  • keep any relevant documents, including records and receipts of all your medical and related expenses, as well as records of the dates and types of treatment you have
  • keep records of any wages or income you’ve lost because you were unable to work due to injury
  • take date-stamped photographs of your injuries
  • take date-stamped photographs of the incident site and/or the product that caused your injury, and
  • dont return the faulty product to the retailer or manufacturer.

Setting expectations

If you do pursue a public liability claim, prepare to be patient: finalising a claim can take from one to five years, depending on the complexity of your case. Generally, adults have three years from the date of the injury to bring a claim.  

Trang van Heugten is a senior associate in Maurice Blackburns Melbourne office.

Faulty product no recceipt


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Trang van Heugten

Maurice Blackburn Melbourne
Trang van Heugten is a Senior Associate who practices in the Public Liability and Faulty Products department at Maurice Blackburn, based in Melbourne. Trang has substantial experience across a wide range of public liability and faulty product matters, including successfully representing people who have ...

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