Cash Converters Queensland class action

Two class actions by Maurice Blackburn commenced in the Federal Court of Australia seeking compensation for Queensland borrowers who took out payday loans from Cash Converters stores or online.

The two class actions are: 

  1. The 'Cash Advances' case, which concerns loans taken out between 28 April 2010 and 30 June 2013. The case has now settled and is currently in the Settlement Administration phase.
  2. The 'Personal Loans' case, which concerns loans taken out between 30 July 2009 and 30 June 2013. This case has been to trial and is awaiting judgment. 

Settlement of the Cash Converters Queensland “Cash Advances” Class Action

Kim McKenzie v Cash Converters International Limited (NSD 601 of 2016)

Group Members in this class action are people who obtained a Cash Advance loan (whether online or by going into a store) between 28 April 2010 and 30 June 2013 and who paid a fee styled as a ‘broker’s’ fee or a ‘brokerage’ fee.

In early December 2018, Maurice Blackburn sent a Notice of Settlement to all Group Members. This Notice was sent by email or post to the last known contact details provided to Maurice Blackburn and contained important information about the Settlement. The Notice also asked Group Members to update their contact information and bank details to avoid refund payments being unsuccessful. 

On 31 January 2019, Maurice Blackburn was appointed by the Federal Court to act as Claims Administrator. The role and responsibilities of Claims Administrators are set out in and governed by the Settlement Scheme

On 27 March 2019, Maurice Blackburn processed the first round of refund payments to Group Members. It is expected that Group Members' total refunds will be made in two payments, with the second refund payment expected to be made in June 2019.

Frequently asked questions 

How much is my refund?

The amount of the total refund payment will depend upon the number of Group Members who can be located and the number of correct bank account details provided. 

The process of determining which payments have been successful, and therefore the amount of money left over from unsuccessful payments which can be redistributed to Group Members, is ongoing. Therefore, the exact amount of the total refund each Group Member will receive cannot be determined at this stage. 

Please note, while the value of the second refund payments is not yet known, we anticipate that the second refund payment will be significantly less than the first.

How was my refund calculated?

Refunds have been calculated on a pro-rata basis and the refund amount is dependent on the ‘brokerage’ fees paid by Group Members. Each Group Member will receive the same pro-rata % of the brokerage fees they paid. Group Members will receive further communication explaining how the total refund payment was calculated following payment of the second refund payment.

Why are there two payments, and when will I receive the second payment?

Based on past experience, we expect there will be a number of Group Members we are unable to locate in order to update their bank details resulting in unsuccessful payments to them. It is not possible to know the value of the unsuccessful payments until the first refund payment is processed for all Group Members. Once this is known, we will be able to make a second payment to all Group Members we were able to locate and for whom we hold correct bank details.

The second refund payment is expected to be made in approximately June 2019.

My refund was received but I want it paid into a different account.

If your refund was received into a non-preferred account you will need to contact your bank and request a transfer of the funds to your preferred account. Maurice Blackburn is not able to do this on your behalf.

How did Maurice Blackburn get my information? 

All Group Member information was provided to Maurice Blackburn by Cash Converters. This information will only be used for the purpose of paying the refund or contacting a Group Member to obtain updated details.

Further information

More information about the class action and Settlement Administration can be accessed by downloading the following documents:

Contact us 

If you need more information or a copy of the Deed of Settlement, please contact our team: 


Phone: 1800 550 587 

Cash Converters Queensland "Personal Loans" class action

This class action is in relation to Cash Converters' 'personal loan' product obtained by Queensland borrowers between 30 July 2009 and 30 June 2013.

Maurice Blackburn's client, Sean Lynch, alleges that the 'brokerage' fee charged on personal loans in this period caused the respondents to breach consumer protection laws imposing a 48 per cent per annum interest rate cap for loans in Queensland - which meant that the annual percentage rate of interest was in excess of 175 per cent per annum. The applicant also alleges that the respondents engaged in unconscionable conduct.

Hearing before the Federal Court

On 22 October 2018, the Personal Loans Class Action went to a hearing at the Federal Court of Australia in Sydney. The hearing finished on 9 November 2018. 

The trial was to determine the claims of Mr Lynch and the issues that are common to the claims of the class members.

Cash Converters denies the applicant's claims and defended the class action at trial.

We suspect that it may be some time before a judgment is handed down. This is common for matters of this scale and complexity. 

Frequently asked questions 

What next?

If you think you may be eligible to be part of the Personal Loans Class Action, there is nothing you need to do at this stage.

In the interim, you may wish to register you details with us (if you have not done so already) so that we can keep in touch with you about any updates.

What do I need to do to be a part of this class action?

At this stage, you do not need to take any positive steps to participate in the class action.

Further information 

More information about the class action can be accessed by downloading the following documents:

Contact us 

If you need more information, please contact our team: 


Phone: 1800 550 587