Release 1.19 Aug 2024

We are not able to predict how much compensation money group members may receive. It is likely to be different from person to person, depending on the number and price of extended warranties they purchased.

Class actions usually take between 2 and 4 years. They are very hard fought because the stakes are high.

The length of the JB Hi-Fi Class Action will depend on many factors, including how JB Hi-Fi responds to the case.

If you register your interest in this class action, we will send you updates when important events happen.

The Australian Competition and Consumer Commission (ACCC) defines an extended warranty as “an optional promise that a person or business makes when selling a product that specifically extends the length of the manufacturer’s warranty”.

Products that JB Hi-Fi sold as extended warranties have also been called Extended Care, Extra Care, Customer Care or Warranty Extensions at different times since 1 January 2011. In the JB Hi-Fi Class Action we are saying that these were of little or no value because consumers already have the same rights for free under the Australian Consumer Law.

The class action is claiming compensation for all of the extended warranties you bought from JB Hi-Fi between 1 January 2011 and 8 December 2023.

If you register, there is an option to enter information about more than one extended warranty. You are not required to provide this information to register.   

Yes, you are part of the class action even if you claimed on your extended warranty, as long as you were not refunded the full cost of the extended warranty.

If you bought your extended warranty from JB Hi-Fi between 1 January 2011 and 8 December 2023 you are part of the class action, even if your extended warranty has expired.

Unfortunately, you are not eligible to be part of this class action if you bought your extended warranty before 1 January 2011. This is because the law the case is based on, the Australian Consumer Law, did not come into effect until 1 January 2011.  

No. This class action is only about extended warranties JB Hi-Fi sold to customers.

If you are unsure if you have bought an extended warranty from JB Hi-Fi between the 1 January 2011 and 8 December 2023, we encourage you to register your interest.

You can ask JB Hi-Fi to check if you have bought an extended warranty from them.

Also, during the legal process Maurice Blackburn may be able to confirm who bought extended warranties from JB Hi-Fi in the relevant period through the company’s records. 

Please note: We may not be able to get records from JB Hi-Fi of extended warranties bought before 8 December 2016. JB Hi-Fi may not have these records because companies are only legally required to keep business records for 7 years.  

If you think you have bought an extended warranty from JB Hi-Fi between the 1 January 2011 and 8 December 2023 but don’t have any receipts or documents for it, we encourage you to register your interest.

You can ask JB Hi-Fi to check if you have bought an extended warranty from them.

During the legal process Maurice Blackburn may be able to confirm who bought extended warranties from JB Hi-Fi in the relevant period through the company’s records. 

Please note: We may not be able to get records from JB Hi-Fi of extended warranties bought before 8 December 2016. JB Hi-Fi may not have these records because companies are only legally required to keep business records for 7 years.  

This class action does not include JB Hi-Fi’s Mobile Extras plans because they are different to extended warranties. 

The legal claims in the class action do not apply to the Mobile Extras plans, so they can’t be included in the class action.  

This class action is against JB Hi-Fi, so it is limited to extended warranties bought from JB Hi-Fi, either in-store or online. 

The ACCC states that “Consumers have the right to expect certain things when they buy a product or service… Consumers are entitled to a solution of a repair, replacement or refund if a product or service they buy doesn’t meet one of the basic rights”.

To find out more about your rights under the consumer law, visit the ACCC website. 

Client confidentiality and privacy are very important to us. You can access our Privacy Policy here.

If you still have questions, please call Maurice Blackburn on 1800 411 708, or email us at jbhificlassaction@mauriceblackburn.com.au