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Who can make a claim

If something has gone wrong while travelling, you may be eligible to make a claim if you have travel insurance. Travel insurance can cover a range of things such as:

  • trip cancellations or delays
  • lost or delayed luggage
  • lost or stolen property
  • health related fees such as hospital bills, medications and evacuation costs.

The fine print in the terms and conditions of your travel insurance will vary between insurers and policies, so it's important to thoroughly read through your specific policy before making a claim.

In general, travel insurance will not cover you for pre-existing health conditions, unless the insurer has been told about the condition and agrees to provide cover before the insurance starts. The definition of ‘pre-existing condition’ depends on your policy with some definitions being much broader than others. You should declare any pre-existing health conditions to your travel insurance provider if you want to have it covered.

Claim payout

How much you receive from your claim will depend on your eligibility, the type of event you're claiming for and what your excess is. An excess is the amount above which your insurer will pay for an event. Most travel insurance policies have an excess between $100 - $250. So if you have a $200 excess and an $1,800 medical bill, the most the insurer will pay you is $1,600.

Time limits for making a claim

Time limits for travel insurance claims will vary between insurers, but generally you have to make your claim within 30 days of returning from your trip. Insurers can't deny claims outright when they're lodged late, but it can make the claim more difficult.  

How we can help you

We're here to help you understand exactly what you can claim or navigate the complicated process of disputing a denied travel insurance claim. Our travel insurance lawyers are experts at combing through the fine print of insurance policies to help you get your full entitlement. We can help you by:

  • advising you on whether you have a valid claim
  • explaining how to best lodge a dispute
  • submitting all the necessary paperwork
  • taking care of tricky conversations with your insurer
  • fighting to ensure you receive your full entitlements, which may include penalty interest for any unreasobable delay by the insurer.


If your travel has been impacted by the pandemic, be sure to read our COVID-19 travel insurance claims blog article for information on how to make a travel insurance claim during these uncertain times.

Making a travel insurance claim

Get in touch with us today and our experienced travel insurance lawyers can help you understand exactly what you’re entitled to and make sure you get every last cent you’re owed. 


Get in touch.

Tell us your story, we're here to listen and provide you with an initial assessment based on your circumstances. 


We’ll prepare your claim.

We'll be by your side to take care of the legal process. We'll keep you informed of every step of the way, including what fees are payable. 


Receive payment.

If your claim is successful, we'll ensure that you get your insurance payment as soon as possible.

It doesn't cost you anything to know where you stand 

1800 305 568
We take calls 24/7

Office locations

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Our Canberra office is now closed, but our team continues to serve ACT clients and are available for phone and video appointments. If you need legal advice, please call us on 1800 675 346.

We have lawyers who specialise in a range of legal claims who travel to Tasmania. If you need a lawyer in Hobart, Launceston or elsewhere in Tasmania, please call us on 1800 675 346.