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Who can make a claim

You can make a claim on your car insurance for two main types of damages:

  • damages done to your vehicle, or;
  • damages done to someone else's vehicle caused by your vehicle.

Depending on your car insurance policy, you may also be eligible to make a claim if your vehicle was damaged by a fire or flood, or if it was stolen.

If you need to make a car insurance claim, it’s important to know that some insurers might not offer to pay you your full entitlement. That's where we come in. Terms and conditions vary between insurers, but our car insurance lawyers are experts at working through the fine print and can help you receive your full entitlement.

Insurance types and coverage

What you can claim for depends on what type of car insurance you have.

There are 4 different types of car insurance that each provide a different level of cover:

2. Third party property insurance

Covers the cost of damage you cause to other people’s property as well as legal costs, but not damage to your own car.

3. Third party fire and theft insurance

Like third party property insurance, third party fire and theft insurance covers the cost of damage you cause to other people's property plus the legal costs. It also covers damages to your vehicle if it's caused by fire, theft or an uninsured driver.

4. Comprehensive insurance

Covers any damages to your own vehicle and damage to other vehicles and property.

Time limits for making a claim

There are strict time limits for making car insurance claims, so making a claim as soon as possible will give you the best chance of receiving adequate compensation. The time limit will depend on the type of claim you're making. Contact us to find out what time limit applies to your unique situation so you know where you stand.

How we can help you

We're here to help if you're having problems with your insurer or if you want to understand how to make a claim. We can help you by:

  • advising you on whether you have a valid claim
  • explaining how to best lodge a dispute
  • submitting all the necessary paperwork
  • taking care of tricky conversations with your insurer
  • fighting to ensure you receive your full entitlements for the premiums you paid.

Making a car insurance claim

Our team of expert car insurance lawyers are ready to help you access the benefits your are entitled to. 


Get in touch.

Tell us your story, we're here to listen and provide you with an initial assessment based on your circumstances. 


We’ll prepare your claim.

We'll be by your side to take care of the legal process. We'll keep you informed of every step of the way, including what fees are payable. 


Receive payment.

If your claim is successful, we'll ensure that you get your insurance payment as soon as possible.

It doesn't cost you anything to know where you stand 

1800 305 568
We take calls 24/7

Office locations

We’re here to help. Get in touch with your local office.

Select your state below

Our Canberra office is now closed, but our team continues to serve ACT clients and are available for phone and video appointments. If you need legal advice, please call us on 1800 675 346.

We have lawyers who specialise in a range of legal claims who travel to Tasmania. If you need a lawyer in Hobart, Launceston or elsewhere in Tasmania, please call us on 1800 675 346.