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Who can make a claim

You may be eligible for a TPD compensation claim if you've suffered an injury or illness that permanently prevents you from working in your normal job or any other work for which you are suited by education, training or experience.

The injury or illness doesn't have to be work related. A heart attack, cancer, mental illness, chronic fatigue, injuries sustained at home, on a sporting field, or in a car accident can all be reasons for your TPD claim. We've also helped our clients successfully claim for psychological illness. 

You may be eligible to make a TPD claim if:

  1. You have TPD insurance cover (either through your super fund or another channel). Most super funds automatically include TPD insurance.
  2. You can show you’re unable to do your normal job or any other work related to your education, training or experience.

Always be wary of tricky exclusion and eligibility clauses in the insurance policy's small print that can be used to deny your claim. Our specialist team will help you understand the policy fine print and work with you to ensure you get every dollar and benefit that you’re entitled to.

Terminal Illness

If you have been diagnosed with a terminal illness, you may be able to claim against the death benefit insurance policy. Find out more about death benefits.

Time limits for making a claim

It’s best to submit a claim as soon as you can, but you may be able to claim a long time after your injury or illness has occurred. However, when it comes to challenging the super fund's or insurer's decision regarding your claim, there are strict time limits. It's therefore important to get legal advice as soon as possible, even before you submit your claim, so you know where you stand.


Compensation and benefits

TPD benefit amounts vary depending on the policy terms negotiated by your super fund or employer. Benefits are usually paid as a lump sum and can be worth tens or even hundreds of thousands of dollars. The amounts can decrease or lapse as you age so its important to check the level of cover at the time you stopped working (even if that cover has since ended).  


Multiple insurance claims

You can often have multiple TPD claims if you have multiple insurances in place when you stop working due to disability.  However, some policies won’t pay if you've already received or been entitled to claim another TPD benefit. We're experts at overcoming these provisions but it's important to get advice before making any TPD claims.

In addition to the TPD lump sum benefit through your superannuation, you may also be able to make additional claims through income protection, or other forms of insurance.

You may even have access to additional benefits through:

  • your employer
  • an enterprise agreement
  • your employment contract
  • your loans such as a mortgage, car loan or credit card
  • your insurance purchased through a financial institution or advisor.


Processing time

Your super fund has to make a decision on your TPD claim within 6-12 months of receiving all the required claim documentation, depending on the complexity of your claim. We are experts at getting insurance claims paid early.

Steps we follow to make your TPD claim

Contact us as soon as you think you have a claim. 

We understand the details of a range of TPD policies and can help you find the information you need to get the benefits you deserve.


We request all the documentation you need from your super fund or insurer.


We'll collect the important medical and employment information, help you complete all the documentation and submit your claim.


Your claim is assessed and your insurer makes a decision.

It doesn't cost you anything to know where you stand 

1800 305 568
We take calls 24/7

Office locations

We’re here to help. Get in touch with your local office.

Select your state below

Our Canberra office is now closed, but our team continues to serve ACT clients and are available for phone and video appointments. If you need legal advice, please call us on 1800 675 346.

We have lawyers who specialise in a range of legal claims who travel to Tasmania. If you need a lawyer in Hobart, Launceston or elsewhere in Tasmania, please call us on 1800 675 346.