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In May 2021, the NSW Supreme Court approved a partial settlement with Sunwater and the State of Queensland, who are two of the three defendants. The value of the partial settlement is $440 million and covers 50 per cent of the liability for the losses suffered by group members.

The Court has appointed Maurice Blackburn as the Administrator of the Settlement Scheme. The Settlement Scheme (the Scheme) has been approved by the Court and establishes who is eligible to receive compensation and how the settlement will be distributed. The Scheme is designed to provide a fair and reasonable process for all participants.

The overall process for distributing the settlement can be broken down into three key stages: Data collection and confirmation, Loss assessment and Payments.  

Timing of Settlement Payments

We are pleased to advise that all claims have been assessed and the first final payments were made to 4302 claimants on 22 August 2023 and will continue to be made on a rolling basis. These payments to remaining claimants will be made once:

  • Any outstanding administrative matters are resolved to progress these claims to the final payment stage; and
  • We receive and verify claimants’ bank account details.

Please note: Payments to domestic bank accounts may take up to 5 days to appear in the nominated account and payments to international bank accounts may take up to 14 days to appear in the nominated account.

After final payments are completed, we will take steps to formally close the Queensland Floods Class Action settlement administration in accordance with the Settlement Scheme.

We would like to thank all claimants for their participation in the Queensland Floods Class Action.


Settlement administration process

Read a summary of the settlement administration process here, or learn more about each stage of the process at the links below.

1. Data collection and confirmation

Stage 1: Data collection and confirmation

Before your claim can be assessed, we'll need to gather some preliminary details about your claim and confirm your dedicated contact person.

We will also require detailed information about the loss location and your property type.

Once this information has been collected, we will calculate your 'adjusted loss' to determine how much of the damage caused to your property is compensable under the Settlement Scheme.

Learn more about:

2. Loss assessment

Stage 2: Loss Assessment

Once all required information is received, your claim will be assigned to an independent loss assessor and you will complete an online questionnaire about your losses. 

Claimants with an eligible residential claim will be able to use the Fast Track Assessment process. This is a quicker and easier option than the normal assessment process, and Fast Track claims will receive payments first. 

Once your claim has been assessed, you will first be issued with a Provisional Notice of Assessment (PNOA) and then a Final Notice of Assessment (FNOA).

Learn more about:

3. Payments

Stage 3: Payments

Eligible claimants will receive an interim payment and a final payment, with payments being made to Fast Track claimants first. 

Final payments can only be paid after all eligible claims are assessed, which will take some time. We aim to make payments as soon as is practicable, but we must follow the rules under the Settlement Scheme to ensure the process is fair.

Please note: if you suffered losses during the Queensland Floods in 2011, you will not recover all of your losses through this settlement. The total amount available to Claimants is less than the total losses suffered. Individual claims will be adjusted to reflect the extent of damage caused by the operation of the Wivenhoe dam.

Learn more about:

Key documents

If you are an Unregistered Insurer, please download and complete this spreadsheet and send it, together with supporting documents, to us at

In the instance you do not have receipts or other documentation for 'high value items', please download and complete this statutory declaration to list and describe all items that you wish to prove ownership and loss for.

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We have lawyers who specialise in a range of legal claims who travel to Australian Capital Territory. If you need a lawyer in Canberra or elsewhere in Australian Capital Territory, please call us on 1800 675 346.

We have lawyers who specialise in a range of legal claims who travel to Tasmania. If you need a lawyer in Hobart, Launceston or elsewhere in Tasmania, please call us on 1800 675 346.