We have the largest insurance claims legal department in Australia and we’re experts in fighting for people so they receive all their illness, accident and unforeseen occurrence benefits in their insurance policies. We have offices in Melbourne, Sydney, Brisbane, Perth, Adelaide, Darwin and throughout Australia.
Frequently Asked Questions
You will have to lodge a claim form and a list of the items lost or damaged. Depending on the type of the insurance, you will also have to file medical reports, employer statements, details of lost items and tax documents.
Insurance claims vary depending on their complexity and the type of claim.
Travel, business, motor vehicle and home insurance take 1-3 months on average.
Income protection, trauma and sickness and accident claims take 2-3 months and TPD claims usually take 6-12 months.
Only if the policy says you must.
Maybe one or two.
Most likely, but you might still be entitled to partial disability payments.
Yes. You can lodge an internal complaint and the insurer has 45 days to make a decision. If the complain is to a super fund, they have 90 days. We can help you with complaints.
Yes. You can lodge a complaint to the Financial Ombudsman Service (FOS), the Superannuation Complaints Tribunal (SCT) or take your case to court. We can help you with FOS, SCT and court cases.