Insurance claims

If you have had an insurance claim rejected, your benefits not paid in full or if you’re having difficulty with your insurer, Maurice Blackburn can help.

We have the largest insurance claims legal department in Australia and we’re experts in fighting for people so they receive all their illness, accident and unforeseen occurrence benefits in their insurance policies. We have offices in Melbourne, Sydney, Brisbane, Perth, Adelaide, Darwin and throughout Australia.

Frequently Asked Questions

What papers should I lodge with my claim?

You will have to lodge a claim form and a list of the items lost or damaged. Depending on the type of the insurance, you will also have to file medical reports, employer statements, details of lost items and tax documents.

How long will my claim take?

Insurance claims vary depending on their complexity and the type of claim.


Travel, business, motor vehicle and home insurance take 1-3 months on average.


Income protection, trauma and sickness and accident claims take 2-3 months and TPD claims usually take 6-12 months.

Do I have to use the insurer's motor vehicle repairer?

Only if the policy says you must.

Will I have to go to insurance doctors?

Maybe one or two.

Will my income protection payments be affected if I go back to work?

Most likely, but you might still be entitled to partial disability payments.

Can I complain to the insurer?

Yes. You can lodge an internal complaint and the insurer has 45 days to make a decision. If the complain is to a super fund, they have 90 days. We can help you with complaints.

Can I appeal to a court or tribunal?

Yes. You can lodge a complaint to the Financial Ombudsman Service (FOS), the Superannuation Complaints Tribunal (SCT) or take your case to court. We can help you with FOS, SCT and court cases.

No win, no fee*

Our insurance claim lawyers are experienced in winning fair compensation for our clients on a no win, no fee basis.

Our fees and agreements

It doesn’t cost you anything to know where you stand

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