What you can do
We have the largest insurance claims legal department in Australia and we’re experts in fighting for people so they receive all their illness, accident and unforeseen occurrence benefits in their insurance policies.
We can also help if you have a general insurance dispute, such as a house insurance issue. We've represented clients with flood, mould and building insurance disputes and helped clients with travel insurance disputes.
When it comes time to file an insurance claim, people sometimes get a shock when the insurer relies on the small print to knock back their claim. But whatever type of claim you need to make, our expert lawyers can assist you at every step to get you the outcome you deserve—so get in touch today to find out what we can do for you.
Why Maurice Blackburn?
Maurice Blackburn's insurance claims lawyers are experts in the field, and we understand the importance of having someone in your corner when you're taking on a well-resourced insurance company.
We offer 'no win, no fee'* arrangements for these types of cases, which means that you don’t have to pay for our legal services if we don't win.
Frequently Asked Questions
You will have to lodge a claim form and a list of the items lost or damaged. Depending on the type of the insurance, you will also have to file medical reports, employer statements, details of lost items and tax documents.
Insurance claims vary depending on their complexity and the type of claim.
Travel, business, motor vehicle and home insurance take 1-3 months on average.
Income protection, trauma and sickness and accident claims take 2-3 months and TPD claims usually take 6-12 months.
Only if the policy says you must.
Maybe one or two.
Most likely, but you might still be entitled to partial disability payments if you return part time.
Yes. You can lodge an internal complaint and the insurer has 45 days to make a decision. If the complaint is to a super fund, they have 90 days. We can help you with complaints.
Yes. You can lodge a complaint to the Financial Ombudsman Service (FOS), the Superannuation Complaints Tribunal (SCT), or you can take your case to court. We can help you with FOS, SCT and court cases.