Insurance law and insurance disputes
Frequently Asked Questions
You will have to lodge a claim form and a list of the items lost or damaged. Depending on the type of the insurance, you will also have to file medical reports, employer statements, details of lost items and tax documents.
Insurance claims vary depending on their complexity and the type of claim.
Travel, business, motor vehicle and home insurance take 1-3 months on average.
Income protection, trauma and sickness and accident claims take 2-3 months and TPD claims usually take 6-12 months.
Only if the policy says you must.
Maybe one or two.
Most likely, but you might still be entitled to partial disability payments if you return part time.
Yes. You can lodge an internal complaint and the insurer has 45 days to make a decision. If the complaint is to a super fund, they have 90 days. We can help you with complaints.
Yes. You can lodge a complaint to the Financial Ombudsman Service (FOS), the Superannuation Complaints Tribunal (SCT), or you can take your case to court. We can help you with FOS, SCT and court cases.