The complaint alleges that Optus breached privacy laws by failing to adequately protect the personal information of its current and former customers.
If you want to receive updates on the complaint made to the OAIC and you are a current or former Optus customer, please register.
What information has been compromised?
The compromised customer data includes customers’ names, dates of birth, phone numbers, email addresses, and, for a subset of customers, addresses, ID document numbers such as driver's license or passport numbers.
Am I affected?
If you are a current or former Optus customer you are eligible to register to receive updates about the investigation into any potential action and compensation which may be sought on your behalf.
Registration is free. You do not need to pay anything to register for or participate in the representative complaint.
If you have been affected by the 2022 Optus data breach, we encourage you to look at the following resources to help protect yourself:
If you are in immediate or imminent danger of physical harm as a result of your information being compromised by the 2022 Optus data breach, please call 000 and seek assistance.
If have family and domestic violence related concerns about your personal safety or your personal information being misused, we encourage you to seek support from Services Australia
Frequently asked questions
Maurice Blackburn has launched a representative complaint against Optus following the revelations of a wide-scale customer data breach.
Optus confirmed the data breach in a statement on 22 September 2022, revealing the information that may have been exposed included “customers’ names, dates of birth, phone numbers, email addresses, and, for a subset of customers, addresses and ID document numbers such as driver’s licence or passport numbers.”
In order to register, you will need to provide us with:
- your name
- a telephone number
- and address
You will also need to answer an eligibility question which is "Do you currently, or did you formerly, have an Optus account?”
At some stage later on, you may be asked to provide further information about your Optus account, but at this stage, you don’t need to provide any documents or do anything to prove you are, or were, an Optus customer.
At this stage Amaysim customers are not impacted by the breach. We will continue to monitor the situation and update eligibility if this situation changes.
Registering will not expose you to any out of pocket cost. Unless and until there is a successful outcome in any legal claim, all costs will be borne by Maurice Blackburn.
In the event of a successful outcome, any costs payable to Maurice Blackburn will be deducted from, and will not exceed, any compensation that you are entitled to receive.
Anyone who is a current or former Optus customer is eligible to register with Maurice Blackburn to receive updates about our investigation into any potential action and compensation which may be sought on your behalf, even if you have already registered your interest with another law firm.
Nothing. All costs will be borne by Maurice Blackburn.
Maurice Blackburn is conducting another case against Optus in relation to a 2019 data breach where Optus mistakenly released its customers names, addresses and phone numbers to the White Pages.
Customers impacted by that data breach would likely have received a letter from Optus in October 2019. If you want more information about whether you are eligible to join the other Optus representative complaint, please contact that team on 1800 318 061.
The current case relates to the 2022 customer data breach.
Maurice Blackburn is Australia’s leading class actions law firm with an unparalleled record of helping our clients secure the nations’ largest class actions recoveries, totalling over $3.7 billion since 1998.
Where more than one person has a privacy claim that arise out of similar circumstances, a representative complaint can be brought by one person on their own behalf and as a representative of others under the Privacy Act.
The process saves time and expense by avoiding the need for to determine common issues of fact or law more than once. Representative complaints are efficient, enabling disputes and claims involving large numbers of people to be resolved via a single case.
Australian leaders in class actions.
Our reputation for excellence in class actions is unparalleled, having recovered more than $4.2 billion for clients.
We are the only Australian class actions firm to deliver $100m+ settlements to clients in shareholder and listed securities actions, which we have done on ten occasions.
Lower cost to clients
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We have lawyers who specialise in a range of legal claims who travel to Australian Capital Territory. If you need a lawyer in Canberra or elsewhere in Australian Capital Territory, please call us on 1800 675 346.
We have lawyers who specialise in a range of legal claims who travel to Tasmania. If you need a lawyer in Hobart, Launceston or elsewhere in Tasmania, please call us on 1800 675 346.