The new investigation follows an earlier one launched by Maurice Blackburn in April 2020 after Optus mistakenly provided private data including names and contact details of 50,000 customers to Sensis.
The latest breach is far larger and compromised data includes customers’ names, dates of birth, phone numbers, email addresses and in some cases sensitive document information including drivers’ license, Medicare details or passport numbers.
Maurice Blackburn Principal Lawyer Vavaa Mawuli said the firm was carefully reviewing the latest breach and investigating whether customers are entitled to compensation.
“People would expect a large telecommunications service provider like Optus to have solid systems for protecting their customers’ personal information. The customers impacted by the latest breach will understandably be feeling let down by Optus and vulnerable as a result of this latest blunder, especially those whose data was compromised back in 2019,” Ms Mawuli said.
“It is very disappointing that Optus still seems unable to put in place effective safeguards to protect its customers’ information so we are investigating a potential claim against them.”
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