Westpac & St George Finance Flex Commission Settlement Administration

The class action is about “flex commissions” paid by Westpac & St George Finance to car dealers. The Plaintiffs alleged that Westpac & St George Finance allowed car dealers to set the interest rates on consumers’ car loans; and paid higher commissions to car dealers when they set higher interest rates on those loans. The Plaintiffs alleged that the car dealers’ conduct resulted in consumers paying higher interest rates on their car loans than they otherwise would have done; that it constituted “unfair conduct” for the purposes of the National Consumer Credit Protection Act 2009 (Cth); and that Westpac & St George Finance is responsible for the car dealers’ conduct.

Group Members had a consumer car loan arranged through a car dealer between 1 March 2013 and 31 October 2018 with Westpac, St. George Finance, Bank of Melbourne or BankSA.

The registration period has closed.

The deadline to register to participate in the settlement of the Flex commissions class action against Westpac & St George Finance has passed.

Group Members were able to register their claims between 20 June and 23 July 2025. This was a Court ordered deadline and Maurice Blackburn does not have discretion to accept late registrations.

Group Members who failed to register before 23 July 2025 are ineligible to participate in this class action. 

You are registered for the flex commission class action against Westpac & St George Finance if you completed the registration form on our website between 20 June and 23 July 2025 in respect of this class action.

Registered Group Members will have received an email confirming their registration upon completion of their registration. 

We currently estimate that the settlement administration will take 12-15 months from the expiration of the Appeal Period. At this stage, we anticipate payments will commence in mid-late 2026.

The SDS establishes the procedures for distributing the settlement sum to Eligible Group Members. 

The SDS was approved by the Supreme Court of Victoria as part of settlement approval.

A copy of the SDS is available here.

Please do not send us your bank details. We will tell you when and how you can provide your bank details later in the settlement administration, in a safe and secure way.

Failure to respond to a communication request, notice or activity within a specified timeframe or due date will result in you becoming a Non-Responsive Group Member under the SDS. 

Non-Responsive Group Members are not entitled to compensation under the SDS.

You will not be asked to pay any out-of-pocket costs in respect of this class action. 

As outlined below, the amount of the legal costs, Plaintiff’s reimbursement payment and settlement administration costs will be deducted from the settlement sum before the remainder is distributed to eligible Group Members.

The Court approved the following deductions from the settlement sum.

Legal costs:

The Court has made a ‘group costs order’ of 24.5% in this proceeding. This means that Maurice Blackburn Lawyers will be paid 24.5% of the settlement sum (i.e., $31,850,000) for legal costs and the risks it took in running the class action from July 2020 to August 2025. 

Plaintiff’s reimbursement payment: 

The Court approved a reimbursement payment of $40,000 to each of the Plaintiffs to compensate them for their time associated with the class action.

Settlement administration costs: 

The Court appointed Maurice Blackburn Lawyers as the settlement administrator to implement the settlement distribution scheme. The Court approved $3,005,200 in settlement administration costs associated with implementing the settlement distribution scheme.

We are unlikely to be able to respond to calls or emails about any information that is contained on this webpage as all information you need to know at this stage, can be found here.

We will send all critical communications, which are personal to you and your claim/s, by email.  

If you need to update your contact details, please click here.

If you need information about something not already answered on this webpage, email westpacflexca@mauriceblackburn.com.au.  Please ensure that you include the nature of your request in the subject matter of the email to assist us in managing responses.

If your enquiry requires a timely response (and is not generic in nature or concerns a matter which can be dealt with later in the settlement administration), then we will respond to you as soon as we can.