Global search

Primary navigation

A sudden illness or injury can change your life in an instant. Whether you’re facing a cancer diagnosis, recovering from a heart attack, or a life-altering injury, your focus should be on your recovery, not financial stress. This is where trauma insurance can be a valuable tool in helping your recovery.

If you are unsure about your eligibility to claim, or your claim is delayed or rejected, our specialised lawyers can help you navigate these issues with your insurer. We have decades of experience helping clients receive the full benefits they’re entitled to under their insurance policies.

About birth trauma

Trauma insurance provides a lump sum payment when you’re diagnosed with a serious medical condition covered by the policy. Unlike health insurance, which helps with medical bills, trauma insurance gives you the flexibility to spend the lump sum wherever it is needed most, covering medical expenses, mortgage payments, rehabilitation costs, or even taking time off work to focus on getting better.

In Australia, trauma insurance is an important safety net for individuals and families seeking financial security in the face of unexpected health challenges. While many assume private health cover or income protection is enough, these policies don’t always bridge the financial gap created by a serious illness and chronic health conditions. 

Trauma insurance provides a one-off, tax-free payment when the policyholder is diagnosed with a covered illness or injury.

Unlike total and permanent disability (TPD) insurance, it doesn’t require proof of a permanent inability to work in your previous job—only confirmation of a diagnosis that meets the criteria in the policy. Unlike income protection, it delivers an immediate lump sum rather than monthly benefits.

Most trauma insurance policies generally cover major medical conditions, with many insurers focusing on what is commonly referred to as the “Big Four”:

  • Cancer, including most types of malignant tumours, although some policies exclude early-stage diagnoses.
  • Heart attack, which is a severe cardiac event that meets specific medical definitions set by insurers.
  • Stroke, a significant cerebrovascular event that results in ongoing neurological impairment.
  • Coronary bypass surgery, also known as open-heart surgery, is done to correct blocked arteries.

Beyond these, trauma insurance often extends to other life-altering conditions such as Parkinson’s disease, multiple sclerosis and major organ failure.

Some policies also cover traumatic injuries like paralysis or loss of limbs. Each insurer defines covered conditions differently, making it critical to review the policy wording before purchasing cover.

Trauma insurance is not tax-deductible, but payouts are generally tax-free, meaning every dollar received can be used where you need it most.

Many of us assume private health insurance, Medicare, or income protection will be enough of a safety net if we fall ill. However, each of these has limitations that trauma insurance helps address:

  • Health insurance covers hospital stays, surgeries, and some treatments, but often doesn’t include significant out-of-pocket expenses for rehabilitation, specialist appointments, and alternative therapies.
  • Income protection replaces a percentage of lost earnings but typically requires a waiting period before payments begin and will only cover part of your previous salary. 
  • Life insurance only pays out in the event of death or terminal illness, meaning no financial assistance is provided for recovery from a serious but non-fatal condition.
  • Total and permanent disability (TPD) insurance requires proof of ongoing inability to work before a claim is paid, whereas trauma insurance pays based upon diagnosis alone.

Trauma cover can help provide peace of mind and ensure financial security without the lengthy waiting periods or restrictions associated with other types of insurance. 

Making a trauma Insurance claim and common pitfalls to avoid

Maurice Blackburn can help you work out whether or not you may have a viable claim and to expertly handle that claim for you from an initial investigation all the way through to payment of the lump sum benefit to you.

A trauma insurance claim can be made as soon as a covered condition is diagnosed. The claims process should be straightforward and typically involves:

  1. 01. Medical documentation

    A specialist and/or treating doctor must confirm the diagnosis and that it meets the policy definition.

  2. 02. Insurer assessment

    The insurer reviews the claim against policy criteria, which may involve input from independent medical examiners or the insurer’s Chief Medical Officer.

  3. 03. Payment

    Once approved, the sum insured is paid as a lump sum to your nominated bank account.


Delays in assessment or claim denials
can happen if:

  • The condition does not clearly meet the policy definition;
  • The policy definitions are outdated and have not kept up with contemporary medical practice;
  • There is disagreement between medical experts about your diagnosis and treatment;
  • A pre-existing medical issue was not disclosed at the time of application; or
  • The policy has exclusions or waiting periods that affect eligibility.

For example, one of the harrowing case studies before the Royal Commission into Misconduct in the Banking, Superannuation and Financial Services Industry in 2018 concerned an insurer’s decision that a trauma benefit was only payable if the insured suffering from breast cancer underwent surgery to remove her entire breast. She had undergone radiotherapy and surgery to remove the tumour from her breast, which her doctors confirmed was the contemporary, best-practice approach to treating her cancer. At the time of her claim, the insurer had not updated the policy definition that applied to her claim in 18 years. The insurer eventually agreed to pay her claim when she pursued the matter through the Financial Ombudsman Scheme (which is now the Australian Financial Complaints Authority).

If your claim is delayed or rejected, our lawyers can help you challenge the decision and navigate the dispute with your insurer. We have decades of experience helping clients receive the full benefits they’re entitled to under their policies.

The importance of buy-back provisions

Typically, when a trauma claim is paid out for a covered condition, the sum insured is reduced or cover may cease. A buy-back provision in a trauma insurance policy is a crucial feature that allows policyholders to reinstate their insurance coverage after a claim has been paid. 

A buy-back provision allows the policyholder to restore their cover by paying an additional premium. This is important because it ensures continued financial protection against future illnesses or injuries. Without a buy-back provision, individuals may find themselves without coverage when they need it most, potentially facing significant financial hardship if a subsequent serious health issue arises.

We recently assisted a client who suffered a stroke and made a claim against her trauma insurance policy. Unfortunately, the insurer declined her claim because it said she did not satisfy the strict, technical definition of “stroke” in her policy. She engaged us to challenge the insurer and take the matter to court. During the legal proceedings, our client was also diagnosed with Parkinson's disease. We assisted her in making a new claim against the same policy for Parkinson's, which was accepted by the insurer. Fortunately, her policy included a buy-back provision, allowing her coverage to be reinstated after the Parkinson’s claim. This means we can continue pursuing her stroke claim in court, and we are able to fight for her right to be financially supported for each of her significant and disabling health conditions. 



Why choose Maurice Blackburn for your trauma insurance claim?

We have a long history of helping Australians secure the insurance benefits they’re entitled to. If your trauma insurance claim has been unfairly delayed, denied, or reduced, our experienced lawyers can challenge the insurer’s decision and fight for what you deserve.

We’ve successfully handled claims involving disputed medical definitions, pre-existing condition exclusions, and unfair rejections, ensuring our clients receive the financial support they need to focus on recovery.

Trauma insurance is about financial security in the face of serious illness. We’re committed to supporting you in navigating trauma insurance claims and ensuring you receive the benefits you deserve when you need them most.

We’re here to help

We offer a free initial consultation to review your situation and provide clear guidance on the best way forward. 

If you are unsure about your entitlements or your trauma insurance claim has been denied or delayed, don’t navigate the process alone. Contact us today, and our dedicated legal team will work tirelessly to secure the payout you’re entitled to.

We can help with medical negligence claims

Our team of expert medical negligence lawyers are here to help you understand your legal options and to achieve the best possible outcome for you. 

Easy ways to get in touch

We are here to help. Give us a call, request a call back or use our free claim check tool to get in touch with our friendly legal team. With local knowledge and a national network of experts, we have the experience you can count on. 

Office locations

We’re here to help. Get in touch with your local office.

Select your state below

We have lawyers who specialise in a range of legal claims who travel to Australian Capital Territory. If you need a lawyer in Canberra or elsewhere in Australian Capital Territory, please call us on 1800 675 346.

We have lawyers who specialise in a range of legal claims who travel to Tasmania. If you need a lawyer in Hobart, Launceston or elsewhere in Tasmania, please call us on 1800 675 346.