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This website provides information about the Qantas Airways Limited (Qantas) Settlement Distribution Scheme. Maurice Blackburn is the Administrator of this Scheme.

Background

In December 2020, the Transport Workers’ Union of Australia (TWU) commenced proceedings against Qantas Airways Limited and Qantas Ground Services (Qantas) in the Federal Court of Australia in relation to the decision by Qantas to outsource some 1,820 ground handling employees.

Outcome

The TWU were successful. The Federal Court found that Qantas contravened the Fair Work Act 2009 (Cth).

Qantas appealed the Federal Court’s decision to the High Court. The High Court unanimously dismissed Qantas’ appeal.

The TWU and Qantas have now reached agreement for Qantas to compensate affected employees for the loss they have suffered loss as a result of the contravention.

Maurice Blackburn is the administrator of that settlement fund.

Update

On 28 April 2025, the Court made orders enabling the Settlement Distribution Scheme to commence.

Since that time, we have been processing initial payments to participating affected employees.

In August, we commenced the process of assessing eligible participating employees’ economic loss.  Everyone’s loss will be assessed individually, and we anticipate that this process will take several months to complete.

Assessment of non-economic loss, such as distress, hurt, humiliation, health effects or psychological harm, has not yet commenced. In the coming months, we will contact eligible participating workers to obtain details of their non-economic loss.

There is nothing you need to do until we contact you

We encourage you to regularly check this website for updates.

If you have queries, you can call or email our team on:

We are experiencing a very high volume of enquiries, and we may not be able to get back to you straight away.

Important updates will be published on this website and communicated to those affected by this settlement.

Frequently asked questions

The TWU and Qantas have reached an agreement on the establishment of a $120 million fund to compensate the 1,820 ground handling employees whose jobs were unlawfully outsourced back in 2020. 

All participating affected employees will receive an initial base payment for non-economic loss (hurt, humiliation and distress) through the Settlement Fund.

You may be entitled to more than the initial payment based on your individual circumstances and you will be asked for more information as part of the process to assist in determining your entitlements.

Everyone’s payment will be different and will be assessed based on their own circumstances.

At this stage, it is not possible to tell you how much total compensation you will be eligible to receive from the settlement. This will depend upon an assessment of your individual circumstances by the Administrator.

In order to assess your eligibility for additional compensation above the initial payment, you will need to provide information regarding your economic loss and the impact of the outsourcing decision on you.

We have been progressively making initial payments to participating affected employees and have now commenced an assessment of participating affected employees’ economic loss. Due to the complexity of this process and the volume of claims to be assessed, we anticipate this process of assessing participating affected employees’ economic loss will take a number of months.

We will keep participating affected employees updated on expected time frames for the next stage of the Settlement Administration. This stage will address claims for non-economic loss for pain, hurt and distress due to Qantas’ decision to outsource its ground handling operations. 

We have now commenced the process of assessing eligible participating employees’ economic loss.  Participating affected employees have been contacted directly and asked to provide information to assist in the assessment of their economic loss.

If you are a participating affected employee and have not received an email inviting you to provide information regarding your economic loss, or are having difficulty providing this information, please get in contact with our team on:

The next phase of the settlement administration will focus on whether participating affected employees are entitled to any additional compensation for hurt, humiliation, distress and harm to health (this is called non-economic loss). In this phase, we will request further instructions from participating affected employees about the non-economic impacts of the outsourcing decision on then. We will contact participating affected employees by email when it is time to provide this information and will give participating affected employees time to get their records and documents together.

Compensation payments received under the Qanas Settlement Administration Scheme may trigger obligations in respect of Medicare, Centrelink or private health insurance payments.

We are not able to provide participants with legal advice, and it is recommended that participants seek independent advice in this regard.

If you have not received an email inviting you to register for the settlement scheme and you believe you are eligible for the scheme, please get in contact with our team on:

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