Qantas Settlement Scheme Administration

This website provides information about the Qantas Airways Limited (Qantas) Settlement Distribution Scheme. Maurice Blackburn is the Administrator of this Scheme.

Background

In December 2020, the Transport Workers’ Union of Australia (TWU) commenced proceedings against Qantas Airways Limited and Qantas Ground Services (Qantas) in the Federal Court of Australia in relation to the decision by Qantas to outsource some 1,820 ground handling employees.

Outcome

The TWU were successful. The Federal Court found that Qantas contravened the Fair Work Act 2009 (Cth).

Qantas appealed the Federal Court’s decision to the High Court. The High Court unanimously dismissed Qantas’ appeal.

The TWU and Qantas have now reached agreement for Qantas to compensate affected employees for the loss they have suffered loss as a result of the contravention.

Maurice Blackburn is the administrator of that settlement fund.

Update

On 28 April 2025, the Court made orders enabling the Settlement Distribution Scheme to commence.

We understand affected employees are keen to receive their initial payment.  

We are progressively making initial payments to participating affected employees as quickly as possible. The timing of payments will depend upon when you registered for the scheme and if the Administrator requires any further information from you to confirm your identity or bank details. Due to the volume of registrations, we are unable to provide individual updates as to when you will receive your payment.  

At this stage, our priority is to process the initial payments.  We will contact all eligible affected workers to obtain further details about their economic loss and non-economic loss in the coming months.

There is nothing you need to do until we contact you. 

We encourage you to regularly check this website for updates.

If you have queries, you can call or email our team on:

• Phone: 1800 716 855
• Email: qantascase@mauriceblackburn.com.au

We are experiencing a very high volume of enquiries, and we may not be able to get back to you straight away.

Important updates will be published on this website and communicated to those affected by this settlement.