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If you've been diagnosed with early-onset Alzheimer's disease or dementia and can no longer work, you may be entitled to insurance benefits through your superannuation. Many Australians don't realise they have income protection or Total and Permanent Disability (TPD) insurance included with their super.

Unlike many mental health conditions, dementia is generally treated as a progressive neurological condition. Some insurers and super funds now have specific provisions for Alzheimer's disease, dementia, or significant cognitive impairment, which can provide additional pathways to a successful claim.

In this article, we explain how dementia-related insurance claims work, why these conditions are often assessed differently from mental health claims, and the common reasons insurers challenge claims.

Most people associate Alzheimer's disease and dementia with older age. But for thousands of Australians, symptoms can begin much earlier. Some people are diagnosed in their 40s, 50s, or early 60s, during what should be the peak of their working lives.

A diagnosis of early-onset Alzheimer's disease or another form of dementia can be devastating. Alongside the emotional impact, many people face a difficult question:

What happens if I can no longer work?

What many Australians don't realise is that they may have insurance through their superannuation that can provide financial support if dementia affects their ability to earn an income.

Insurance through super can provide important support

Most superannuation funds include insurance cover for members. Depending on your policy, this may include:

If dementia or Alzheimer's disease has forced you to stop working or is likely to prevent you from returning to work, you may be entitled to make a claim.

If you're temporarily unable to work because of your symptoms, income protection insurance may provide monthly payments while you're off work, depending on your policy. If your condition becomes permanent, you may also be eligible to claim TPD benefits.

Unfortunately, some people are unaware these benefits exist and never make a claim. Others only discover their cover once they're already unwell, leaving them to navigate the claims process and financial pressures at a time when their focus should be on their health.

Dementia isn't treated the same way as a mental health condition

A common misconception is that Alzheimer's disease and dementia are treated as mental health conditions for insurance purposes. Generally, they're not.

While depression, anxiety, and PTSD are usually assessed under mental illness provisions, many insurers treat dementia differently. Some policies include dedicated dementia provisions; others assess significant cognitive impairment separately from psychiatric conditions.

This reflects the progressive neurological nature of dementia and recognises that it doesn't fit neatly within traditional mental illness definitions.

How does TPD work for people with dementia?

Most TPD insurance policies look at whether a person is unlikely to ever work again in a job they're reasonably suited to by their education, training, or experience. This is often called the "any occupation" test.

People with dementia can still qualify under this standard test if medical evidence shows their cognitive decline is permanent and prevents them from working. However, some products or super funds go further for their members: These provisions generally sit alongside the standard "any occupation" test rather than replacing it. Depending on the policy, a claim may be assessed based on:

  • a specialist diagnosis of dementia or Alzheimer's disease
  • evidence of permanent cognitive impairment
  • difficulty managing everyday activities independently
  • results from recognised cognitive assessments

These provisions recognise something important: progressive cognitive conditions don't always fit neatly into traditional disability definitions designed around physical injuries or illnesses.

Why dementia claims can be different

Unlike some medical conditions, dementia is generally progressive. Symptoms often worsen over time rather than improve. Because of this, insurers increasingly treat dementia differently from conditions that may fluctuate or respond significantly to treatment.

Some policies specifically list dementia or Alzheimer's disease as a condition that may qualify for assessment sooner. Others include broader "cognitive impairment" provisions that focus on a person's functional abilities rather than the exact diagnosis.

The details vary between insurers and super funds, but the trend is clear: many policies recognise the unique nature of progressive cognitive conditions.

Where do insurers commonly challenge claims?

Although many people with dementia are entitled to claim, disputes can still arise. Some of the most common issues include:

Insurers may scrutinise medical evidence, particularly in the earlier stages of the condition. They may seek further opinions or question whether testing and specialist assessments meet the requirements of the policy.

Dementia often develops gradually. Because symptoms can emerge over months or years, insurers may dispute when the condition became severe enough to prevent someone from working.

This matters because many policies require a doctor to certify the condition while cover is still in place, and cover can lapse if a super account becomes inactive or its balance falls too low, sometimes without the member realising.

Getting a diagnosis and certification early, while cover is still valid, can be critical to the claim.

In some cases, insurers may point to the officially recorded reason a person left employment, such as redundancy, retirement, or an unrelated health issue, even where cognitive decline was the real reason they could no longer continue working.

Strong medical evidence can be critical in establishing this.

Don't assume you're ineligible

One of the biggest mistakes we see is people assuming they won't qualify because they're still in the early stages of the disease, or because they don't fit a traditional idea of disability.

Insurance policies can be complex, and every super fund has different definitions and requirements.

The fact that someone has been diagnosed with Alzheimer's disease, dementia, or another progressive cognitive condition doesn't automatically mean they qualify for a claim. Equally, it doesn't mean they don't.

Even if you're unsure whether your super includes insurance, it's worth checking. Many people don't realise they have cover until they need it.

What about when someone can no longer manage their claim?

As dementia progresses, managing a claim can become increasingly difficult. Tasks such as gathering evidence, completing paperwork, and making important decisions may become overwhelming at a time when the person's focus should be on their health and wellbeing.

If an enduring power of attorney is already in place, or a guardian or administrator has been appointed, they may be able to manage the claim on the person's behalf.

If these arrangements haven't been made, it's worth considering them early, so support is in place if it's needed later.

Getting advice early can make a difference

A diagnosis of dementia affects more than just the person living with the condition. Partners, children, and carers are often navigating uncertainty about work, finances, and the future as well.

If you or a loved one has been diagnosed with Alzheimer's disease or dementia and you're concerned about your ability to work, our superannuation claims lawyers can help assess your entitlements and explain your options.

We're here to help you. Call us on 1800 196 050.

Our specialist superannuation lawyers are here to help.

If you're unable to work due to illness or injury, you may be eligible to make a claim on your superannuation insurance. Your injury can be physical or psychological and doesn't need to be work-related. We can help you understand what options are available to you. 

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We have lawyers who specialise in a range of legal claims who travel to Tasmania. If you need a lawyer in Hobart, Launceston or elsewhere in Tasmania, please call us on 1800 675 346.